How To Protect Yourself

Never access your BBK Online Banking account through a link sent via e-mail.

Never access your account from public facilities such as internet kiosks, internet cafes, and public Wi-Fi networks.

Ensure that your internet browser is up-to-date and has the latest security features.

Always install the latest operating system available for your device.

Use updated anti-virus software.

You may also use personal firewall software on your computer.

Use software that can help detect and eliminate spyware from your computer.

Amplify your security by using Dual Factor Authentication whenever you log in or conduct a transaction in your account.

Always stay vigilant. Be cautious of strangers who strike up a conversation and offer to help you.

If you notice any suspicious activity around the ATM area, leave the area immediately and report it to the proper authorities.

Use familiar ATM locations and machines. Make sure to inspect the machine before proceeding with your transaction. Be wary of any unfamiliar features such as a false attachment on the front of the device.

Ensure that other individuals in the queue keep an acceptable distance from you. If they are standing too close, do not hesitate to ask them to keep their distance.

Keep an eye out for individuals that might be watching you enter your PIN.

Stand close to the ATM and shield the keypad with your hand when typing your PIN.

If you feel the ATM is not working normally, press “Cancel” and withdraw your card immediately. Report the matter to the Bank, and proceed to another ATM to conduct your transaction.

Always keep your printed transaction record to compare your ATM receipts to your monthly statement.

Immediately report cases of jammed, retained, or lost cards or if you are interfered with at an ATM.

Keep calm and never hurry during a transaction. Secure your card and cash in your wallet or bag before leaving the ATM.

Memorize your PIN. If you need to write it down, make it adequately disguised or hidden, and never carry it with your card.

Never disclose your PIN to anyone, even to a family member, a BBK staff, or the police.

Use a unique PIN sequence and never use predictable numbers like your birthday, birth year, or the last four digits of your phone number.

Change your PIN periodically. If you think your card may have been compromised, change your PIN immediately.

Only use approved ATMs or banks to withdraw cash and make other transactions.