As much as we would like to make your banking experience perfect, we admit that there may be times that you find our service unsatisfactory.
We'd love to have the opportunity to improve and to make it up to you! Please fill out the form below for your feedback or complaints.
By submitting this form, you acknowledge that you have read,
understood,and agree to our Privacy Policy.
We value your trust and do our best to provide a reliable and transparent service.
Here’s a guide on how BBK handles customer complaints:
The time frame for response to complaints:
All complaints received in writing, online, or by e-mail are acknowledged in writing. We will send customers an acknowledgment letter that includes a reference number within five working days upon receipt of the complaint. The final response and resolution will be sent in writing within four weeks.
Response time will depend on the case’s complexity, but rest assured that we keep customers regularly updated about the case’s progress and investigation.
If you find the response unsatisfactory, or if the investigation is taking longer than expected,
you may contact BBK’s Customer Complaints Officer through the following address:
Customer Experience Management, BBK
P.O. Box 597
Manama, Kingdom of Bahrain
No worries! We understand. You have the right to refer the case to the Central Bank of Bahrain (CBB) within thirty (30) calendar days from receiving the Bank’s decision letter. You can take this option if you do not receive feedback from the Customer Complaints Officer within four weeks or if you are not satisfied with the final decision presented by the Bank. You may find the CBB’s Complaint Form at
Use our Interactive Locator to find the nearest BBK branch in your area. You may request to speak with the branch manager, or you may opt to drop your complaint or feedback in the “Complaints and Feedback Box”.
Via Telephone
7:30AM 8:00PM
Saturday to Thursday
7:30AM 8:00PM
Saturday to Thursday
Please write a letter containing the details of your complaint, and address it to the Bank’s Complaints
Officer. You may send your letter to the following address:
Customer Experience Management, BBK
P.O. Box 597
Manama, Kingdom of Bahrain
Send your complaints via e-mail to [email protected].
We’d love to hear what you think of our products and services. You may send your feedback and comments via e-mail([email protected]), or you may call +973 17207777.
For online banking concerns, please send the details using the online form.
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