Never access your BBK Online Banking account through a link sent via e-mail.
Never access your account from public facilities such as internet kiosks, internet cafes, and public Wi-Fi networks.
Ensure that your internet browser is up-to-date and has the latest security features.
Always install the latest operating system available for your device.
Use updated anti-virus software.
You may also use personal firewall software on your computer.
Use software that can help detect and eliminate spyware from your computer.
Amplify your security by using Dual Factor Authentication whenever you log in or conduct a transaction in your account.
If you are worried about your account or personal information being compromised, log into your account from a secure computer and reset your ePIN immediately or call +973 17 207777.
BBK Mobile App and Online Banking
Always update your mobile device with the latest operating system and applications.
Install mobile security software to protect your device against malicious software and viruses.
Set up a password on your mobile device to prevent unauthorized access.
Keep your personal information, including your account number and ePIN, confidential. Do not display or disclose sensitive information if someone else can read your screen or hear your voice.
Make sure to log out when you are done with your Mobile Banking session to prevent anyone from accessing your information if they get hold of your mobile phone.
Do not save any financial or personal information on your mobile phone, including your login credentials (Customer ID and ePIN).
Disable the “auto-fill” feature from your smartphone or web browser to prevent other parties from gaining instant access to your login credentials.
Make sure to access your accounts through official e-Channels.
Beware of third-party mobile banking applications that claim to organize your online banking accounts or passwords. These are scams designed to steal your information for fraud.
Enable biometric fingerprint or face recognition on your BBK Mobile App for more convenient and secure access.
If you lose your device and are worried about your account and personal information being compromised, log into your account from a secure device. Reset your ePIN right away or call +973 17 207777.
Always stay vigilant. Be cautious of strangers who strike up a conversation and offer to help you.
If you notice any suspicious activity around the ATM area, leave the area immediately and report it to the proper authorities.
Use familiar ATM locations and machines. Make sure to inspect the machine before proceeding with your transaction. Be wary of any unfamiliar features such as a false attachment on the front of the device.
Ensure that other individuals in the queue keep an acceptable distance from you. If they are standing too close, do not hesitate to ask them to keep their distance.
Keep an eye out for individuals that might be watching you enter your PIN.
Stand close to the ATM and shield the keypad with your hand when typing your PIN.
If you feel the ATM is not working normally, press “Cancel” and withdraw your card immediately. Report the matter to the Bank, and proceed to another ATM to conduct your transaction.
Always keep your printed transaction record to compare your ATM receipts to your monthly statement.
Immediately report cases of jammed, retained, or lost cards or if you are interfered with at an ATM.
Keep calm and never hurry during a transaction. Secure your card and cash in your wallet or bag before leaving the ATM.
Memorize your PIN. If you need to write it down, make it adequately disguised or hidden, and never carry it with your card.
Never disclose your PIN to anyone, even to a family member, a BBK staff, or the police.
Use a unique PIN sequence and never use predictable numbers like your birthday, birth year, or the last four digits of your phone number.
Change your PIN periodically. If you think your card may have been compromised, change your PIN immediately.
Only use approved ATMs or banks to withdraw cash and make other transactions.
If you are worried about your account or personal information being compromised, log into your account
from a secure computer and reset your ePIN immediately or call +973 17 207777.