As much as we would like to make your banking experience perfect, we admit that there may be times that you find our service unsatisfactory.
We'd love to have the opportunity to improve and to make it up to you! Please fill out the form below for your feedback or complaints.
By submitting this form, you acknowledge that you have read,
We value your trust and do our best to provide a reliable and transparent service.
Here’s a guide on how BBK handles customer complaints:
The time frame for response to complaints:
For normal cases:
All complaints received in writing, online, or by e-mail are acknowledged in writing. We will send customers an acknowledgment letter that includes a reference number within five working days upon receipt of the complaint. The final response and resolution will be sent in writing within four weeks.
For fraud and legal cases, cases that require retrieval of old documents, and cases involving other banks or third parties:
Response time will depend on the case’s complexity, but rest assured that we keep customers regularly updated about the case’s progress and investigation.
Not satisfied with The Bank's response?
If you find the response unsatisfactory, or if the investigation is taking longer than expected,
you may contact BBK’s Customer Complaints Officer through the following address:
No worries! We understand. You have the right to refer the case to the Central Bank of Bahrain (CBB) within thirty (30) calendar days from receiving the Bank’s decision letter. You can take this option if you do not receive feedback from the Customer Complaints Officer within four weeks or if you are not satisfied with the final decision presented by the Bank. You may find the CBB’s Complaint Form at
Submit feedback or complaints in one of BBK’s branches
Use our Interactive Locator to find the nearest BBK branch in your area. You may request to speak with the branch manager, or you may opt to drop your complaint or feedback in the “Complaints and Feedback Box”.